Privacy Policy

This Privacy Policy explains how BuildToSolve ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or engage with our services. We are committed to protecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who we are

BuildToSolve is a software engineering studio. Our registered business address is Gujarat, India. For GDPR purposes, we act as a data controller for the personal data we collect through this website.

Contact for privacy matters: privacy@buildtosolve.com

2. What data we collect

Information you provide to us

• Contact form submissions: Name, email address, company name, and message content when you use our contact form or book a discovery call.
• Newsletter subscriptions: Email address when you subscribe to our monthly digest.
• Project enquiries: Business information, project details, and budget information shared during discovery conversations.

Information collected automatically

• Analytics data: We use Google Analytics 4 (GA4) to collect anonymised usage data, including pages visited, time on page, device type, and approximate location (country/city level). This data cannot be used to identify you personally.
• Cookies: We use essential cookies for site functionality and analytics cookies with your consent. See our Cookie Policy for details.

3. How we use your data

• To respond to your enquiries and provide the services you've requested
• To send our monthly newsletter (only with your explicit consent)
• To improve our website and services using anonymised analytics
• To comply with legal obligations

4. Legal basis for processing

• Contract performance: Processing necessary to respond to service enquiries and fulfil engagements
• Legitimate interests: Analytics to improve our website and services
• Consent: Newsletter subscriptions and non-essential cookies

5. Data retention

• Contact form data: Retained for 2 years from initial contact, or for the duration of an active client relationship
• Newsletter subscriber data: Until you unsubscribe
• Analytics data: As per Google Analytics' standard retention settings (14 months)

6. Third-party services

We use the following third-party services that may process your data:

• Google Analytics 4: Website analytics. Google Privacy Policy
• WhatsApp Business: For direct communication (if you initiate contact via WhatsApp)

We do not sell your personal data to third parties.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing or request restriction
• Data portability
• Withdraw consent at any time (where processing is consent-based)

To exercise any of these rights, contact us at privacy@buildtosolve.com. We will respond within 30 days.

8. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our security practices are aligned with ISO 27001.

9. Cookies

We use essential cookies required for site functionality and, with your consent, analytics cookies. You can manage your cookie preferences at any time via the cookie banner or your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact us

For any privacy-related questions or to exercise your rights, please contact us:

• Email: hello@buildtosolve.com
• Post: BuildToSolve, Gujarat, India